FAQ

Questions we get a lot

What does "printed to order" mean?

Nothing is printed until you place an order. Your item is then produced by one of our fulfillment partners and shipped to you. This helps us avoid keeping large amounts of unsold stock.

How much is shipping?

Standard shipping is free on every order, with no minimum purchase required.

How long does delivery take?

Every item is produced before it ships, so production time is included in the delivery estimate shown on the product page or during checkout.

Delivery times are estimates and may vary depending on the product, destination, fulfillment location, carrier, customs processing, and other circumstances outside our control.

For more information, see our Shipping Policy.

Where do you ship?

We currently ship to the United States, the United Kingdom, Canada, Australia, and New Zealand.

Which size should I get?

Our adult T-shirts use a unisex fit. Check the size guide on the product page before ordering, as measurements can vary between garment styles.

If you prefer a looser or oversized fit, you may wish to choose a larger size.

Are the kids designs the same as the adult ones?

Many designs are available on both adult and kids products, although garment styles, available colors, sizing, and print proportions may differ.

Something arrived damaged, defective, or incorrect. What should I do?

Please inspect your order as soon as it arrives.

If there is visible shipping damage or you received the wrong item, contact us at info@brainrotup.com within 24 hours of delivery whenever reasonably possible.

Please include your order number, a description of the issue, and clear photos of the product, the affected area, and the packaging and shipping label where relevant.

Do not wash, wear, alter, return, or dispose of the affected item unless we instruct you to do so.

For full details, see our Return & Refund Policy.

Can I return something if I change my mind?

No. Because our products are produced after an order is placed, we do not offer voluntary returns, exchanges, or refunds for change of mind, incorrect size or color selection, or personal fit preference.

This does not affect any rights that cannot legally be excluded under applicable consumer protection law.

See our Return & Refund Policy for full details.

Can I cancel or change my order?

Orders may enter production shortly after they are placed, so cancellations and changes cannot be guaranteed.

If you notice a mistake, contact us immediately at info@brainrotup.com. Once production has started, voluntary cancellations and order changes are not accepted.

How do I track my order?

When tracking is available, you will receive a tracking link by email after your order ships.

You can also check your order information through your account if you created one.

How should I wash my item?

Always follow the care instructions provided for the specific product.

For most printed garments, we recommend washing inside out at 30°C or cold, avoiding bleach, using low heat or air drying, and not ironing directly over the print.