Refund policy

All Brainrot Up products are produced after an order is placed. We do not accept returns, exchanges, or provide refunds for change of mind.

This includes, without limitation, cases where you:

• ordered the wrong size or color;
• ordered the wrong product or design;
• changed your mind after placing the order;
• no longer want or need the product; or
• provided incorrect order information.

Please review all product details, sizing information, colors, and designs carefully before placing your order.

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your package or product arrives with visible shipping damage, or you receive the wrong item, please contact us at info@brainrotup.com within 24 hours of delivery whenever reasonably possible.

If you discover another defect that was not reasonably apparent at delivery, please contact us as soon as reasonably possible after discovering the issue.

Before wearing, washing, altering, or disposing of the affected product or its packaging, please take clear photographs showing:

• the outer packaging, where relevant;
• the shipping label, where relevant;
• the entire product; and
• the damaged, defective, or incorrect area.

Please include your order number and a clear description of the issue.

We may request additional photographs, information, or other reasonable evidence necessary to verify and assess the claim.

Please do not return, dispose of, wash, wear, alter, or otherwise modify the affected product unless we instruct you to do so.

Reporting visible shipping damage within 24 hours helps us investigate the issue with our fulfillment and shipping providers. Failure to report visible damage within 24 hours does not exclude any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

If a claim is valid, we will provide the remedy required by applicable law. Depending on the circumstances, this may include a replacement, refund, or another legally required remedy.

We are not responsible for damage caused after delivery by misuse, accidental damage, improper washing or drying, failure to follow care instructions, normal wear and tear, improper storage, or alteration of the product, except where applicable law provides otherwise.

Minor Product and Print Variations

Product images and mockups are provided to represent our products as accurately as reasonably possible.

Actual colors may appear slightly different depending on your screen settings, lighting, garment batch, fabric, and printing process.

Because products are individually produced, minor variations may occur in print placement, print size, color, texture, or appearance.

Minor variations that are normal characteristics of the manufacturing or printing process are not considered defects, except where applicable law provides otherwise.

Size and Fit

Customers are responsible for reviewing the applicable size guide before placing an order.

We do not accept returns, exchanges, or provide refunds because the customer selected an incorrect size or because of personal fit preference.

Minor manufacturing tolerances in garment measurements may occur.

This does not affect any rights relating to goods that are materially different from their description or otherwise covered by mandatory consumer protection law.

Exchanges

We do not offer voluntary exchanges.

If you ordered the wrong size, color, design, or product, a new order must be placed.

This does not affect any rights you may have in relation to defective, damaged, incorrect, or non-conforming goods under applicable law.

Order Cancellations and Changes

Orders may enter production shortly after they are placed.

We do not guarantee that an order can be cancelled or changed after it has been submitted.

Once production has started, voluntary cancellations and order changes are not accepted.

If you notice an error in your order, contact us immediately at info@brainrotup.com. We will try to assist where possible, but we cannot guarantee that changes can be made.

This does not affect any cancellation rights that cannot lawfully be excluded.

Returns

Do not send any product back to us unless we have first instructed you to do so.

Products returned without prior authorization may be refused where permitted by law.

If a return is required, we will provide return instructions.

Responsibility for return shipping costs will be determined in accordance with applicable law. We do not provide prepaid return shipping labels unless required by applicable law or expressly agreed by us.

Refunds

Refunds are provided only where approved under this policy or where required by applicable law.

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank, card issuer, or payment provider.

Contact

If you believe you have received a damaged, defective, or incorrect item, contact us at info@brainrotup.com.