Shipping policy

Brainrot Up products are produced and fulfilled after an order is placed. Production and shipping times may vary depending on the product, destination, fulfillment location, and carrier.

Processing and Delivery Estimates

Production and delivery timeframes displayed on our website, product pages, checkout, or order communications are estimates unless expressly stated otherwise.

We do not guarantee delivery on a specific date unless we expressly confirm a guaranteed delivery service.

If we are unable to ship an order within a timeframe required by applicable law, we will provide any notice, cancellation option, or refund required by that law.

Fulfillment and Separate Shipments

We may use third-party production, fulfillment, and shipping providers to produce and deliver orders.

Products in the same order may be produced at different locations and may arrive in separate packages at different times.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, contact us immediately at info@brainrotup.com. We will try to assist where possible, but we cannot guarantee that an address can be changed after an order has entered production or shipment.

Where permitted by applicable law, Brainrot Up is not responsible for delivery failures, delays, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Additional shipping or reshipment charges resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

Tracking

Tracking information will be provided where available after the order has been shipped.

Tracking information is provided by the shipping carrier and may take time to update.

Brainrot Up is not responsible for inaccuracies or temporary delays in tracking information provided by third-party carriers, except where applicable law provides otherwise.

Shipping Delays

Shipping and delivery may be affected by circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, natural disasters, governmental actions, strikes, transportation interruptions, or other similar events.

To the fullest extent permitted by applicable law, Brainrot Up is not responsible for delays caused solely by circumstances outside our reasonable control.

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

Lost or Missing Shipments

If your order has not arrived and appears to be lost, please contact us at info@brainrotup.com and provide your order number.

We may ask you to confirm the shipping address and cooperate with reasonable steps required to investigate the shipment with the carrier or fulfillment provider.

Any replacement, refund, or other remedy for a lost shipment will be provided where required by applicable law or otherwise approved by us.

Packages Marked as Delivered

If tracking shows that a package was delivered, please first check the delivery location, household members, neighbors, building reception or mailroom, and contact the carrier where appropriate.

To the fullest extent permitted by applicable law, Brainrot Up is not responsible for theft, loss, or damage occurring after a package has been correctly delivered to the shipping address provided by the customer.

Refused or Unclaimed Shipments

Customers are responsible for accepting or collecting their shipment where required.

To the fullest extent permitted by applicable law, we do not provide voluntary refunds for shipments that are refused, abandoned, or left unclaimed by the customer.

Additional return or reshipment costs resulting from a refused or unclaimed shipment may be charged to the customer where permitted by law.

Customs, Duties, and Import Charges

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Where such charges are not collected by us at checkout and applicable law permits them to be charged to the recipient, they are the customer's responsibility.

Customs processing may cause additional delivery delays outside our reasonable control.

Contact

For shipping questions, contact us at info@brainrotup.com.